Underwriting Assistant supporting the underwriting team with data entry and submissions processing. Working in a collaborative environment to ensure compliance and assist with administrative tasks.
About the role
- Underwriting Assistant supporting brokers by processing endorsements and managing inquiries. Engaging in a fast-paced environment with a focus on accuracy and customer service in Canada.
Responsibilities
- Process a variety of endorsement types within delegated authority using multiple internal systems
- Adhere to established Service Level Agreements (SLAs)
- Manage chats and calls from brokers via the triage queue, providing assistance with basic inquiries
- Collaborate with underwriting teams and brokers to obtain missing information as required
- Efficiently navigate triage queues, prioritizing the oldest tasks to maintain service standard
- Maintain a strong understanding of service level expectations to deliver exceptional customer service
Requirements
- Post‑secondary education or equivalent experience
- Insurance background preferred, industry accreditation an asset
- Minimum 2 years in a support or operations role
- Thrives in a fast‑paced, deadline‑driven environment
- Sharp multitasking abilities and quick to learn new systems
- Comfortable with high‑volume, repetitive tasks while maintaining accuracy and speed
- Exceptional attention to detail, organization, and time management
- Adaptable, proactive, and confident working independently
- Strong judgment, communication, and interpersonal skills
- Genuine interest in building a long‑term career in general insurance
- Bilingual (English & French) considered a strong advantage
Benefits
- Compelling rewards package including base compensation
- Eligibility for annual bonus
- Retirement savings
- Share plan
- Health benefits
- Personal wellness
- Volunteer opportunities
- Competitive vacation package with the option to purchase 5 extra days off per year
- Employee-driven programs focused on gender, LGBTQ+, origins, diversity, and inclusion
- Corporate wellness programs to support our employees’ physical and mental health
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