Training & Competence Officer ensuring Financial Planners are capable while complying with regulatory requirements. Supporting their development and managing training records within a hybrid environment.
Responsibilities
Ensure Financial Planners are competent, confident, and capable of delivering excellent customer outcomes
Supervise, assess, and coach Financial Planners
Manage training records
Support professional development through the T&C Scheme
Conduct mandatory observations and competency assessments
Prepare and review Personal Development Plans (PDPs)
Conduct Training Needs Analysis (TNA)
Review CPD records quarterly
Assess Fit & Proper declarations
Produce quarterly KPI dashboards
Support delivery of training sessions and coaching
Ensure timely completion of onboarding T&C activities for new Financial Planners.
Requirements
Minimum Level 4 qualification in Regulated Financial Planning
Proven experience in financial services training, competence, or supervision roles
Strong organisational skills with excellent attention to detail
Ability to analyse information and make evidence-based decisions
Confident coaching and training skills, delivered one-to-one, in groups, and remotely
Skilled in building rapport and influencing a variety of stakeholders
Committed to high standards of conduct and achieving excellent customer outcomes.
Benefits
Non-contributory Pension Scheme (8%)
Private Medical Insurance
Cashplan
Income Protection
Critical Illness cover
Death in Service
Parking allowance
Generous holiday allowance, rising with length of service
Job title
Training and Competence Officer – Financial Advice
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