Technical Solution Analyst delivering technical support for health tech solutions. Collaborating with clients and troubleshooting issues in a fast - paced environment.
About the role
- D365 Field Services Solution Architect responsible for architecting and deploying Microsoft Dynamics solutions. Collaborating with stakeholders and delivery teams in enterprise ERP environments.
Responsibilities
- Lead the end-to-end architecture and delivery of Microsoft Dynamics 365 Field Service solutions for enterprise-scale clients, ensuring alignment with business objectives and enterprise IT strategies.
- Gather, analyze, and translate complex business requirements into architectural plans and technology solutions, considering scalability, security, and integration with enterprise ERP systems.
- Design and document robust D365 Field Service system architectures, including data models, workflows, integrations, and customizations.
- Oversee solution implementation and support technical delivery, providing functional leadership, guidance, and quality assurance to development teams and business analysts.
- Collaborate with Quality and Technical architects, business analysts, and technical teams to ensure seamless integration between D365 Field Service and other business-critical systems (D365 FSC, CRM Sales, IoT, mobility platforms).
- Drive standards for solution architecture, best practices, and governance across large, multi-national, and multi-site enterprise environments.
- Advocate for the use of modern, cloud-based features and emerging technologies within the D365 ecosystem to continuously improve solution design and business outcomes.
- Lead solution design workshops, functional presentations, and stakeholder engagements at all organizational levels.
- Identify and address risks, issues, and dependencies related to D365 Field Service solution architecture and implementation.
- Support presales and business development efforts by contributing to proposals, estimations, and solution strategies for large-scale enterprise clients with complex field service operations.
Requirements
- BS/BA degree in Computer Science, Information Systems, Engineering, related field or equivalent work experience.
- Minimum of 10 years’ experience in solution architecture or functional leadership roles.
- Minimum 4 years’ experience focused on Microsoft Dynamics 365 Field Service implementations.
- Demonstrated hands-on experience designing and deploying D365 Field Service solutions in large enterprise environments.
- Deep knowledge of D365 Field Service capabilities, including but not limited to: resource scheduling, work order management, asset management, mobile workforce enablement, inventory and supply chain integration, customer engagement, and service analytics.
- Experience integrating D365 Field Service with other Microsoft Dynamics 365 applications, Azure services, Power Platform, and third-party enterprise systems (ERP, CRM, IoT, etc.).
- Expertise in solution design, security modeling, data migration, extensibility, and customization using Power Platform (PowerApps, Power Automate), Azure Logic Apps, and custom code extensions as needed.
- Proven ability to lead solution design for enterprise transformation programs, including legacy modernization, cloud migration, and large-scale business process reengineering.
- Strong stakeholder management skills, with the ability to engage technical and business leaders, and translate complex technical concepts into clear, actionable plans.
- Solid understanding of enterprise architecture frameworks and industry best practices for field service management, security, compliance, and data privacy.
- Experience working in Agile and hybrid delivery methodologies, with prior participation in global implementation programs.
- Flexibility to work from home while collaborating in person half the time.
Benefits
- Medical, dental, vision
- Generous PTO plan and paid sick time
- Flexible work arrangements
- 401K with Profit Sharing
- Wellness program
- Generous parental leave
- 11 paid holidays
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