Service Manager responsible for operations, sales, and administration in the company’s service department. Overseeing team management, strategic guidance, and performance accountability.
About the role
- Senior PLM 1 responsible for global product vision and creation of seasonal assortments at Arc'teryx. Aligning strategies with merchandising and market opportunities for consumer needs.
Responsibilities
- Responsible for the global, long-range vision and the creation of profitable seasonal assortments and line plans across assigned product categories
- Align strategies with the overall merchandising strategy and support company goals by focusing on consumer needs and brand opportunities to bring innovative solutions to market
- Partner with the Merchant team to deliver product lines that support overall Design creative direction, while driving company sales, gross margin, and inventory productivity goals
- Develop and sustain relationships with Design and Development teams during the seasonal design process to ensure products are aligned with the briefs proposed
- Own the global go-to-market product knowledge and provide Global Commercial teams and partners with sell-in tools and product information consistently across all channels
- Uphold Fair Labor Association’s Workplace Code of Conduct and Principles of Fair Labor and Responsible Sourcing, throughout the Arc’teryx supply chain
Requirements
- 5-8+ years’ experience in outdoor retail or customer service, merchandising, product development, wholesale and/or retail buying roles, and 2+ years’ experience leading a team or a function
- Excellent knowledge sell through, calculating cost of goods, and the open to buy process
- Highly organized, able to effectively manage your time, and possess strong analytical, presentation and communication skills
- Strong leadership and teamwork skills, able to facilitate work across many different internal departments and external key accounts and vendors
- Creative and strategic thinker, an ‘influencer’, a consensus builder, and excellent team player
- Proven track record in developing and leading a team in the execution of a multi-year business strategy
- Excellent understanding of the active apparel market within the outdoor industry, and the key outdoor activities we make product for
- Excellent understanding of the design and development process
- Excellent in the use of Adobe and Microsoft Office (especially PowerPoint and Excel)
- Willing and able to travel as required (trade shows, key dealer presentations, key vendor meetings, core consumer events, etc.)
- Proactive in identifying the root cause of issues and developing solutions
- Highly flexible and adaptable when faced with ambiguity
- Effectively balance autonomy and collaboration
- Inspire breakthrough thinking and continuous improvement
- Seek the best (but sometimes not the easiest) solutions, with an unwavering commitment to do what is right
- Passion for your work is paralleled by your passion for getting outside and living it
Benefits
- Competitive bonus program and benefits that we offer.
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