Hybrid Process Expert, GBS Operations – Commercial Support and Application

at APL Logistics

• Job title: Process Expert, GBS Operations – Commercial Support and Application
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Pasig City, Philippines

About the role

• Process Expert ensuring efficient use of processes and applications within APL Logistics. Collaborating with teams on global profile management and user access control.

Responsibilities

• Ensure efficient, effective, and optimal use of processes, applications, and communication to ensure service excellence within the company.
• Work closely with various APLL functional teams and focus on global profile administration and user access control within various APLL systems including, but not limited to, ACSr, LSS, GFF, and ACSf.
• Study LP and clarify customer requirements
• Clarify with LA/sales any issue found in LP
• Identify the need to manage system profiling
• Collaborate with other APLL functions/teams whenever there is a need to manage system profiles and/or user access
• Make clarifications to understand request details
• Coding and maintaining global master data and customer/system profiles in operation systems according to customer and business requirements
• Manage ACSR, LSS, GFF, and ACSF global master data
• Manage ACSR, LSS, GFF, and ACSF customer-related profile
• Ensure data is managed within SLA
• Managing user access in LSS according to users’ needs
• Handle internal user onboarding
• Handle external user onboarding (customer)
• Manage user access change
• Work with operation team and IT to setup Global KPI/Report
• Setup process for GPA to manage Global KPI/Reports
• Maintain GPA user manual for profile administration and user access control
• Ensure proper documentation of all GPA processes
• Act as a change management facilitator for implementation of new processes and applications
• Support customer implementation projects
• Creation of internal documentation
• Support training for new and existing users as may be required

Requirements

• Holder of University Degree in Logistics, English, Business mgmt. or related discipline
• 3-5 years’ experience in international logistics environment. Experience in Process Improvement and/or other field relevant to APL Logistics is an advantage.
• Broad and solid understanding of APLL operational activities supporting customer solutions and transactional business, and corresponding IT applications
• Good command of MS Office applications
• Well-developed communication skills, excellent command of English language and language relevant to office of domicile, both orally and in writing
• Passion for service excellence, innovative mindsets
• Effective organizational & planning skills
• Ability to quickly assimilate how new or existing applications or functionality may be applied to improve or extend customer services.
• An analytical, methodical and logical approach to problem solving
• Strong interpersonal skills within a multi-cultural environment.
• Ability to prioritize and deliver
• Strong attention to detail
• Solution focused on a global perspective
• Project and Change Management skills
• Be good at documentation process and creative thinking.
• Must be open to any shift, which will be assigned based on business requirements.