Digital Product Analyst supporting digital transformation initiatives for Gartner’s Client Engagement Services. Collaborating across teams to enhance user experience and drive client retention.
About the role
- Product Analyst providing strategy recommendations based on research and performance data at American Family Insurance. Responsibilities include competitor research, product enhancements, and operational analysis.
Responsibilities
- Provides analysis to help build out product strategy recommendations to division and department leadership based on research, performance data and competitor actions.
- May specialize in researching competitor products, developing and/or enhancing product/contract language, underwriting guidelines, and/or analytics.
- Develops reports, analysis, or recommended strategies related to product development or enhancement, underwriting, and eligibility to drive multiproduct growth.
- Analyzes information, including countrywide competitive intelligence, and presents opportunities to improve product or business practices and procedures.
- Monitors effectiveness of current products and recommends changes and/or enhancements to management to strengthen product decisions.
- Analyzes information and/or data with a focus on quality, accuracy, and completeness in support of the formulation and execution of operational plans.
- May specialize in supporting pricing activities related to rate reviews, profit and loss ratio-based reviews, experience rating programs.
- Researches philosophies and strategies that support growth and long-term profitability goals, including the effective adoption of AI tools.
Requirements
- Demonstrated experience providing customer-driven solutions, support or service.
- Demonstrated experience with various PC software applications and Microsoft Office products.
- Solid knowledge and understanding of insurance product design and underwriting concepts in area of expertise.
- Solid knowledge and understanding of market research and marketplace trends in insurance coverage.
- Basic knowledge and understanding of project management methodologies, practices, techniques and tools.
Benefits
- comprehensive medical, dental, vision and wellbeing benefits
- competitive 401(k) contribution
- pension plan
- annual incentive
- 9 paid holidays
- paid time off program (23 days accrued annually for full-time employees)
- student loan repayment program
- paid-family leave
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