Internship in product design at HEIMPLANET, developing outdoor products in a collaborative environment. Focus on materials, sustainability, and creative ideas during a 6 - month program in Hamburg.
About the role
- Senior Service Designer leading design for customer journeys at a UK technology consultancy. Collaborating with teams to improve public services and influence strategic change.
Responsibilities
- Lead on design concepts and service blueprints that help define the customer journey and articulate the vision for end-to-end services.
- Identify opportunities and analyse user needs and business objectives across highly complex services to build design solutions that fulfil user and business needs.
- Help to define vision and outcomes for products, services and programmes, shaping strategy and influencing long-lasting change.
- Support the Head of User-Centred Design with the development and implementation of a best practice UCD strategy.
- Lead on design workshops and design sprints with the team, senior stakeholders and users.
- Collaborate with multidisciplinary teams, effective management of stakeholders and facilitate discussions at a senior level.
- Rapidly design and test digital prototypes with service users.
- Drive awareness of service performance through data and influence the implementation of evidence-based improvements.
- Take the lead in advocating for best practice and inclusive user-centred design across the organisation, and when working with third parties.
- Ensure all services and platforms meet with Government Design Services standards, and follow relevant government functional standards and other related requirements and guidance.
Requirements
- Have good experience in designing end-to-end public services and navigating complex policy and operational areas.
- You are expected to have supported a team to effectively deliver change.
- Have created, facilitated, delivered and embedded appropriate approaches to service design.
- Have mentored multidisciplinary teams to follow a user-centred approach in order to deliver high quality products and services.
- Know what good public services look like and how to design and prototype them in an inclusive, accessible way.
- GDS experience
- Desirable criteria: You have experience and/or an understanding of working in highly regulated environments.
- You understand security, accessibility, version control and hosting.
- You have experience designing at scale.
Benefits
- Join a rapidly expanding startup where personal growth is a part of our DNA.
- Benefit from a flexible work environment focused on deliverable outcomes.
- Receive private medical insurance through Aviva.
- Enjoy the benefits of a company pension plan through Nest.
- 25 days of annual leave plus UK bank holidays.
- Access Perkbox, a global employee rewards platform offering discounts, perks, and wellness resources.
- Participate in a generous employee referral program.
- A highly collaborative and collegial environment with opportunities for career advancement.
- Be encouraged to take bold steps and embrace a mindset of experimentation.
- Choose your preferred device, PC or Mac.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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