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AM
Hybrid Director, Hospitality Contract Fulfillment – Global Process Owner
Posted 3 months ago
About the role
- Global Process Owner responsible for Contract Fulfilment & Billing processes in Hospitality sector. Collaborating across finance and sales to streamline billing operations.
Responsibilities
- Own the End-to-End process, ensuring regular evolution according to best practices, internal/external needs and business priorities
- Coordination and decision-making role with other Finance and non-Finance related processes / strategic initiatives concerning Contract Fulfilment & Billing
- Act as the senior process domain expert, providing strategic direction and communicating as needed with the user’s community
- Participate in the validation and approval process for process related KPIs and SLAs together with the Finance Directors and relevant stakeholders where applicable
- Support the Finance strategy and operational excellence by participating in strategic decisions regarding the scope of activities, outsourcing of tasks, system evolution and identification of improvement / simplification opportunities
- Monitor the process application in Amadeus companies and its efficiency through regular KPIs and SLAs, and follow up the benefits realization, aligning the processes with the strategic objectives
- Monitor adherence of operations both to Template & Support processes
- Follow-up and maintain the Bluebooks updated, as well as any other relevant process related and functional documentation
- Make sure that necessary materials for training regarding global processes is provided to users and available in the corresponding folders/share points
- Responsible to validate and maintain all subprocess documentation updated
- Ensure that any changes in processes are reflected in the necessary documentation including the communication to the Operations teams
- Manage dependencies of documents with other subprocesses of the E2E process or other E2E processes
- Arbitrate over improvement opportunities identified by the Operations teams that affect the processes acting as a center of the Demand management process and taking them to the Design Authority as arbitration body
- Ensure roll-in of Template enhancements is communicated worldwide timely to all the impacted stakeholders
- Serve as the entry point for the Business, especially with regards to queries, renegotiations or new contractual conditions for strategic customers impacting Contract Fulfilment & Billing
- Oversee and approve all deal desk / BID no BID / Non-Standard billing request & Product enhancement requests
- Serve as the point of contact between the Application Owners (AOs) and/or the Design Authorities
- Take an active part in the GPO community knowledge sharing and participate in external technical/functional groups to remain up to date with best practices
- Maintain a close relation with AOs to remain updated with systems’ evolution and ensure testing processes are carried out
- Member of the post-migration Design Authority committee that governs/ arbitrates the overall Finance processes evolution and related resources / costs.
- Member of the monthly Operations team performance reporting meeting (if applicable)
Requirements
- University Degree in Business Administration, Accounting, Finance or Economics and/or equivalent work experience
- 10 years’ work experience in a revenue management/billing-related position in a multinational company
- Previous experience in interacting with Sales Management in the Region
- Previous experience in team management
- Previous experience in leading process improvement and documentation.
- Advanced knowledge of Order to Cash processes
- Excellent communication skills both verbal and written
- Experience in influencing and people coordination capabilities
- Strategic thinking capabilities and business acumen skills
- Advanced skills in Microsoft Office Suite to include: (V look-up & Pivot Tables)
- Ability to Travel 10% within the Americas region
Benefits
- The opportunity to work for one of the world’s top leading travel tech companies; a company that originated in technology innovation and sees the world with a technology-first perspective
- Skills development and opportunities to try new ideas
- A global diverse work environment
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