Consultant in Health Education at Cogna, the largest education service company in Brazil. Focusing on maintaining academic standards and providing support in educational content development.
About the role
- Consultant providing IT Support to managed services clients in Data Services at Altis Consulting. Designing enhancements to client solutions and supporting between 2 to 4 clients.
Responsibilities
- Employ strong oral and written communication skills to provide first line support to managed services clients.
- Perform a broad range of work in a variety of technologies and environments, sometimes complex and non-routine.
- Plan, schedule, and monitor your own work within short time horizons with only routine direction.
- Contribute to the on-going development of the Managed Support function through mentoring.
- Designing and developing enhancements to client DW/BI solutions using best practice methodologies.
- Investigating and resolving issues.
- Manage multiple clients concurrently.
- Maintain records and advise relevant persons of actions taken.
- Process and action appropriate and timely responses to incident report.
- Provide Support Services to between 2 and 4 clients.
- Respond to common requests for support by providing information to enable resolution and promptly escalate unresolved calls as appropriate.
- Support collation and generation of monthly client reporting.
- Work collaboratively with other teams.
- Work on a roster that will include some weekend activities.
Requirements
- Tertiary qualification in IT-related subject, or relevant work experience
- 1+ years experience working in teams to provide IT Support to clients
- 1+ years hands-on experience in ETL and BI tools such as Microsoft (SSIS, SSRS, SSAS).
- Report development/support using Power BI and/or Tableau.
- Experience using cloud-based tools such as Azure Data Factory, Databricks, DBT, Matillion or other
- Basic SQL Scripting Skill
- An advantage: experience in Azure administration or development/support using Azure functions.
- Able to work as part of on-call rotation
Benefits
- A career pathway with ongoing learning and development
- Exposure to varied and challenging projects across industries
- A supportive, inclusive culture that values diversity and individuality
- Hybrid working model
- Competitive salary
- A holistic health and wellness program that supports you and your family
- Paid parental leave
- Reward and recognition program
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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