Analista de Nómina managing comprehensive payroll calculations and social security compliance for Zubale, a tech company in eCommerce. Collaborating with finance manager and handling various payroll - related duties.
AF
Hybrid Customer Service and Pharmacovigilance Analyst (Junior)
Posted yesterday
About the role
- Customer service analyst at Althaia, engaging in consumer support and pharmacovigilance. Ensuring compliance with regulations while promoting health and well-being.
Responsibilities
- Handle multichannel customer service (phone, email, chat) via Zendesk, ensuring inquiries, suggestions, or complaints are resolved
- Deliver exceptional customer experience using empathy and transparency to build trust in the group's brands
- Record and organize all requests in internal systems, following documentation best practices
- Perform triage, recording, and initial assessment of adverse event reports, ensuring compliance with applicable regulations
- Actively monitor communication channels for early detection of safety signals related to portfolio compounds
- Identify and monitor adverse events in the scientific literature
- Populate databases and computerized systems with accurate information to ensure full case traceability
- Develop and review Standard Operating Procedures (SOPs) for the area, ensuring workflows reflect Quality Management System requirements
- Participate in training and updates on pharmacovigilance and consumer protection regulatory standards
Requirements
- Bachelor's degree in Pharmacy
- Preferred: Postgraduate or specialization in Pharmacovigilance, Pharmacology, or related fields
- Previous experience in customer service, preferably in healthcare or the pharmaceutical industry
- Solid knowledge of current pharmacovigilance regulations (national and international) and of regulatory authority systems (ANVISA/VigiMed)
- Knowledge of customer service and support guidelines
- Experience with the SAP system
- Proficient in Microsoft Office, with intermediate-level Excel for reporting and data control
- Intermediate English (preferred), with emphasis on technical reading for analysis of scientific literature
Benefits
- Health insurance (for you and your legal dependents)
- Dental plan (for you and your dependents)
- Pharmacy discount program
- Life insurance
- Product discounts — Equaliv
- Gympass (Wellhub) (for you and your legal dependents)
- Meal voucher
- Food voucher
- Profit sharing (as provided in the Collective Bargaining Agreement, in compliance with current legislation)
- Auster (telephone counseling providing psychological, nutritional, physical exercise, and phytotherapy guidance)
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Policy Analyst at BC Energy Regulator developing regulatory initiatives and improving efficiency in the BCER framework. Supports best practices in engaging government and stakeholders to implement legislative changes.
Senior Medical Reimbursement Analyst handling high dollar insurance claims resolution in pediatric healthcare. Researching unpaid claims and ensuring timely resolution to meet collection goals.
Analista de Comércio Exterior responsible for managing import and export operations and improving processes. Supporting internal clients and collaborating on projects within the trade area.
Senior Policy Analyst focusing on Nuclear Waste in First Nations advocacy organization. Conducting research and providing policy development support aligned with First Nations priorities.
Prospect Development Analyst at MSK providing strategic insights for fundraising. Researching prospects and collaborating with Development teams to improve philanthropic success.
Biostatistician developing statistical tools for complaint trending in pharmaceutical industry. Collaborating with cross - functional teams to enhance product quality methodologies.
Biostatistician supporting signal detection and trending analysis in a pharmaceutical setting. Collaborating cross - functionally within the Product Quality Vigilance team to enhance data methodologies and insights.
Data Analyst overseeing data infrastructure and operations supporting Wealth Management. Key liaison with Operations, Finance, and Wealth Management teams for automation and reporting.
Senior Analyst responsible for partnership execution in strategic technology with significant influence on LPL’s third - party technology ecosystem. Focused on driving measurable business outcomes with strategic discussions.