Customer Success Professional at WRITER managing deployment and activation across customer portfolios. Engaging deeply to drive AI investment success and measurable outcomes in enterprise settings.
About the role
- Senior Technical Manager leading the creation of intelligent, agentic AI products. Responsibilities include architecture, coding, and collaboration with public sector clients.
Responsibilities
- Be the hands-on leader shaping the next generation of intelligent, agentic AI products in the Public Sector.
- Lead by doing - design, prototype, and code alongside the team to set technical direction and excellence all with the aim of delighting our clients.
- Architect intelligent systems - develop modular, scalable architectures for agentic AI solutions that are integrated into and augmenting workflows. Production is everything.
- Bridge outcomes - translate between deep technical details and practical value-driven outcomes, ensuring clarity and alignment across stakeholders and teams.
- Drive innovation - evaluate and integrate emerging technologies, frameworks, and AI techniques to keep our solutions ahead of the curve.
- Champion engineering excellence - implement best practices in software development, MLOps, and responsible AI, fostering a culture of continuous learning and improvement.
- Mentor and grow teams - coach engineers and technical leads, model hands-on leadership, and help recruit exceptional talent as the company scales.
- Represent technical thought leadership - Represent the company as a brand ambassador as you engage in the broader AI community, sharing insights and advocating for safe, transparent, and applied agentic AI.
Requirements
- 7+ years experience in software engineering and system architecture, ideally in AI, data, or intelligent systems.
- Proven ability to **code, design, and deliver** production systems, not just manage them.
- Strong communication skills to articulate technical concepts clearly to executives, clients, and partners.
- A track record of **hands-on innovation**, experimentation, and learning in emerging technology domains.
- Familiarity with agentic AI frameworks, multi-agent systems, or human-in-the-loop architectures.
- Passion for **responsible AI** — building systems that are inclusive, transparent, and aligned with human intent.
Job title
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Customer Success professional driving AI adoption through deployment and activation success with enterprise clients. Collaborating to translate use cases into measurable outcomes with WRITER's AI solutions.
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