Hybrid Manager, Claims Business Architecture

at Allstate

• Job title: Manager, Claims Business Architecture
• Job type: Full Time
• Experience level: Senior, Lead
• Salary: CA$97,700 - CA$147,700 per year
• Degree requirement: Bachelor's Degree
• Tech skills: Guidewire
• Location requirements: Hybrid, GTA, Canada

About the role

• Manager Claims Business Architecture leading strategic direction and product portfolio growth at Allstate. Driving innovation and profitability while fostering team development through mentoring.

Responsibilities

• Lead a team of Business Architects driving the strategic direction and development of Allstate's product portfolio.
• Define and execute the product vision, growth, and profitability.
• Collaborate with cross-functional teams, stakeholders, and executives to spearhead product innovation, growth, and profitability.
• Accountable for achieving business outcomes, enhancing the value of the product portfolio.
• Foster the professional growth of team members through mentoring and development programs.
• Collaboratively drive transformation initiative strategy, vision, and roadmap, advocating for innovative ideas across the organization.
• Lead the strategic alignment and delivery of consistent customer and employee experiences across all Allstate Corp entities, fostering applicability and reusability.
• Evaluate and strategize key performance indicators (KPIs) to measure the effectiveness of product initiatives and inform the broader product strategy.
• Engage in discovery/test and learn activities to quickly validate assumptions and capability or solution direction to achieve business results.
• Identifying opportunities for improvement, optimization, and reuse within the business architecture, while adhering to design principles and user experience.
• Partner with technology to make decisions on technology feasibility and product build or reuse advance product strategy and optimize KPIs.
• Collaborate with stakeholders within and outside the organization, presenting as the product expert for designated product areas to field teams and at events.
• Provide mentorship and guidance to less experienced Digital Business Architects to support their career progression, with the opportunity for advancement into supervisory roles.
• Lead the development and recommendation of new techniques and processes to foster innovative solutions.
• Evaluate alternatives and consider service and business implications in decision-making processes.

Requirements

• 10 or more years of experience working with Guidewire as product owner representing the claims business.
• Experience in Claims management/operations is an Asset
• Experience working with technology delivery with Guidewire and in claims
• Entrepreneurial mindset with a proactive approach to problem-solving and a preference for action, ideally with previous Experience in a startup environment.
• Expertise in operating within a KPI-driven environment, demonstrating a high level of accountability for achieving performance metrics and determining optimal courses of action to meet objectives.
• Proven track record of leading and executing new digital product development initiatives, encompassing all aspects beyond software development, including marketing, operations, business development, and sales.
• Advanced communication skills, capable of articulating complex and innovative concepts to stakeholders effectively, driving decision-making processes and securing buy-in from key stakeholders.
• Mastery in applying practical knowledge of the insurance industry.
• Mastery in applying practical knowledge of claim handling and processes.

Benefits

• Flexible Work Arrangements
• Employee discounts (15% on auto and property insurance, plus many other products and services)
• Good Office program (receive up to 400$ back after purchasing office equipment)
• Student Loan Payment Matching Program for Government Student loans
• Comprehensive Retirement Savings Program with employer matched contributions
• Annual Wellness allowance to support employees with improving health and wellbeing
• Personal reflection day
• Tuition Reimbursement
• Working within the community and giving back!