Advanced Network Engineer specializing in layer 2 and 3 connectivity products for Superloop. Responsible for troubleshooting and resolving escalated technical issues raised by customers.
About the role
- Network Control Technician assisting Duty Network Manager in operational management for Affinity Water. Providing technical support during incidents and ensuring service quality for customers.
Responsibilities
- The Network Control Technician will play a key role in Control Operations and is required to assist the Duty Network Manager to manage company operations on a 24/7 basis without senior management involvement; except in emergencies.
- Using all available information to provide continual technical support to operational teams before and during incidents on the water network.
- Ensuring that the quality of service provided to customers meets Company and Regulatory standards.
- Minimising customer water supply interruptions via identification of abnormal performance and diagnosis of incidents and to ensure appropriate escalation.
- Investigate issues, assessing risk, factually record actions, agreeing outcomes, taking action & recording decision making and issues on appropriate Company systems.
- Commit to participate in training and qualified development to become fully affective in the Control Operations environment.
- Providing recommendations and evidence to assist with the rapid resolution of water network incidents.
- Maintain historical contingencies and mitigations in support.
Requirements
- Working knowledge of or the ability to learn hydraulics, valve operation, pressure, flow and leakage monitoring/control.
- Able to forecast and predict outcomes.
- Can make strategic recommendations utilising data available from the network.
- Experience in the use of relevant systems e.g. Serck/SCADA, GIS, Waternet, CORTECH, Hi-affinity, MAXIMO, Puzzel, CTrack, SharePoint, MS Office and other business systems.
- Full driving licence and access to a vehicle as there is a requirement to be able to co-locate to our alternative Operations Centre in Hertfordshire and Buckinghamshire should the business require it.
Benefits
- Annual leave: 30 days.
- A ‘Celebration Day’ that people can use to celebrate a religious festival or other occasion that is important to them.
- A generous 'double match pension scheme' that doubles the contributions you make (company contribution capped at 12%)
- We offer a range of family benefits including enhanced Maternity, Adoption, Paternity, Shared Parental Leave, Fertility Support Leave and up to 5 full or 10 half days of paid Carers Leave.
- Menopause policy and Reasonable Adjustment policy to help everyone perform at their best.
- Access to our Wellbeing Centre with support for looking after your physical and mental health.
- Discounts at a Range of Retail Outlets and on Dental and Medical Insurance through our Tap4Perks scheme.
- Up to 4 Affinity days a year to volunteer in the community.
- Life Assurance.
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