Systems Analyst responsible for designing enhancements and new applications at HCSC. Integrates technical and business requirements, serving as the technical designer and providing on - call support.
About the role
- Business Systems Analyst II enhancing strategic initiatives within Duke University's Alumni Engagement and Development community. Leading process improvement, project management, and collaborative efforts.
Responsibilities
- Provide project management support and build a collaborative partnership with colleagues in Alumni Engagement and Development, schools/units, Duke Health, etc. to identify processes and systems in need of improvement
- Participate and manage project tasks for routine work, ad-hoc tasks, and process improvement efforts
- Apply team’s project management standards, technical skills, and functional knowledge to meet project requirements
- Drive successful project execution from intake to delivery
- Manage project intake and prioritization
- Gather and document project requirements
- Create and maintain project roadmaps, plans, and budgets
- Facilitate effective communication and collaboration across teams
- Implement change management processes
- Ensure successful project delivery
- Collaborate effectively with key stakeholders
- Utilize project management and visual platforms like Asana, Jira, Mural, Figma, PowerPoint, etc.
- Adopt Agile, Design Thinking, Lean, and other established frameworks to plan, execute, communicate, and document projects
- Perform user management functions and functional/technical support using ticketing and triaging systems
- Support ongoing and ad-hoc training needs both within and across teams
- Provide training for end users on advancement systems and processes as needed
- Manage and effectively resolve user requests in the departmental ticketing system in support of users’ functional and technical questions
Requirements
- Strong technical skills and experience with office and data management platforms
- Excellent written and verbal communication skills
- Strong critical thinking and problem-solving skills
- Ability to handle confidential and sensitive information
- Excellent problem-solving and analytical abilities
- Ability to manage multiple tasks and prioritize effectively
- Strong interpersonal skills, team participation and ability to work collaboratively
- Experience with project management methodologies and platforms (e.g., Asana, JIRA)
- Experience with web forms and survey tools (e.g. Kuali or Qualtrics) is a plus
- Knowledge of advancement community systems (e.g., Affinaquest, Blackbaud, Ellucian, UC Innovation, Salesforce, etc.) and processes is a plus
- Experience with data analytics platforms (e.g., Excel, Power BI, Tableau, Python, SQL, etc.) is a plus
- Experience with process mapping and automation platforms such as Visio, Lucidchart, Kuali Webforms, or Power Apps is a plus
- Familiarity with frameworks such as Design Thinking, Agile, and Lean is a plus
Benefits
- comprehensive and competitive medical and dental care programs
- generous retirement benefits
- wide array of family-friendly and cultural programs to eligible team members
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